Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. The installation takes around three hours and the Openreach engineer will need access to your property. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. on The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 . A specific time cannot be given and access must be available for the entire slot. The fault is due to damage caused by someone at the customer's premises. New Phone Installation for Broadband | How Long Does it Take? What's In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Well let you know if this happens. You'll find up-to-date details of all charges and pricing information in BT Price List. these comments are my own and in no way represent any company that i may or may not be linked too. 01-04-2021 When you report a fault, we try and assess whether therell be a charge or not. Lost or stolen. Please only call if you have a letter from the government saying you are high-risk. BT. . A company that was engineering-led is now run by business(wo)men with the resulting chaos. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. View Vacancy : Openreach Trainee Engineer (BT) - Planit Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Do I have to pay for this visit? It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. We have a range of ways to get in touch for new and existing customers. CER / Field Insights - North England. It was reported a yesterday (I think). BT to merge divisions, Openreach strike actions ends Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? The fault is due to theft, loss or removal of equipment. Missed appointments. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. If you're an engineer, that's usually four or five days a week between Monday and Sunday. And once you've got some experience under your belt, there should be opportunities for overtime. Clear a path to the main telephone socket, if you have one. Openreach Civil Engineer Interview Questions | Glassdoor I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Send us your details and we'll be in touch as soon as we can. Thing is there is a lot of stuff under footways so you can't go mad. Working at Openreach: 444 Reviews | Indeed.com "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own Damage caused during a break in to your premises. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans You were left wondering if this was just a temporary fix. You also have the option to opt-out of these cookies. BT Phone Number for Customer Service & Broadband - Selectra business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. BT strike: Thousands of workers to take action for two days Ex open reach engineer here, up until 5ish years ago. So, here's where it all started working as a Phone Engineer. CDM Expert - Asset & Inventory Management - BT - LinkedIn You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. The fault isnt due to fair wear and tear. Asked 22 May 2022 Overtime is usually available so the minimum . To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Contact from abroad. 13h06, I just wanted to provide to the mods and@NeilO. Openreach field engineer at BT Review | RateMyApprenticeship Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. It does not store any personal data. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. If you cant change your appointment, chat online or call us and we'll do it for you. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Openreach trainee engineer interview - Page 30 - BT Community ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. I think Openreach work 7 days a week, and on bank holidays. Interview. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Openreach Trainee Engineer Reviews | Glassdoor We don't ask for any formal qualifications. That's usually four or five days a week between Monday and Sunday. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. @bt_uk. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Response was given fairly soon after initial slection. Answered View answer in the context of this discussion Report post When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. The cookie is used to store the user consent for the cookies in the category "Other. The live chat person wasn't at all helpful and actually closed the chat without resolution. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. What tips or advice would you give to others applying to BT? Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. By clicking Accept All, you consent to the use of ALL the cookies. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. 01-04-2021 Civil's don't have to give the hrs travel time as you have to start at a yard. Read about our approach to external linking. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Jobs at Bt Openreach - Civil Poling Engineer My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Within 10 working days, Openreach will have completed their survey. The BBC is not responsible for the content of external sites. These cookies track visitors across websites and collect information to provide customized ads. When you contacted BT, it said it had not booked that engineer and did not know about the work. They will discuss this with you before starting any work. Micky37 We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Openreach UK Rebranding All its Logos and Engineering Vans Some modules are disabled because cookies are declined. the home, For Well arrange a convenient appointment when both you and the engineer are available. If the engineer is already working on the fault, then you won't be able to change the appointment. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Our broadband then stopped working completely. This has been a nice experience and I wish the best to Arran in finding work.. The Communication Workers Union (CWU),. 30-03-2021 Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. They come across many different situations that require considerable skill and the ability to think and act quickly. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Russian minister laughed at for Ukraine war claims. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. It's back to the future trying to get my BT broadband to work Youll be sent a new hub, so keep it somewhere handy. The ISP said it can take up to 72 hours. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Well let you know how quickly you could be up and running when you order fibre broadband. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. - Providing data governance through all operational teams in order to maintain and improve data quality. How are the working hours at Openreach? | Indeed.com Thousands of members of Communication Workers Union will take action for 24 hours.