Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. Please note the following general information about Luggage Direct: Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements. Receive 65% off our top amenities with our new refundable Have It All Early Booking Bonus! Appointments are strongly suggested, particularly for Dressy Nights. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The I never knew this. Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. Powered by Invision Community. If it is your day of sailing and this happens to you, please follow these guidelines: Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. Please contact the ships Medical Center for any medication requiring refrigeration. This means that, in addition to paying for the cruise, airfare, excursions and incidentals, you also have to budget for that extra $1,200 or at least to not be available to you during that time. Onboard Credit: How to Get It, Where to Spend It - Cruise Critic Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. In Australia, call us toll free at 1-800-260-639. Embarkation/Disembarkation Wheelchair Assistance: Guests requiring assistance with embarkation and disembarkation procedures on board do not need to request this assistance in advance; however, due to high demand in some ports, there can be a wait for assistance. NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the childs parents. Guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay. No exceptions will be made. Made-to-order entres and casual dinner in the Lido. Any charge against your shipboard account except casino money will go against OBC, non-refundable first. All guests should keep themselves advised of changes in government requirements. Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. Customs officials will not be available at the ship during check-in to register valuables. For information concerning airline delays, please see the Arrival Advice / Airline Delays section below. . WebAn envelope. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. The card can only be settled for the amount of the pre-paid Gift Card. Holland America Line's 150th Anniversary celebration continues with a sweepstakes that runs through March 31, 2023. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. And I have been successful with just putting gambling money on room account and then cashing out at casino. So forthis 7 day cruise I booked 2 excursions so far and still have OBC leftover to decide on board. Most people don't realize it, but the same thing is done when you reserve a hotel room or a rental car using a credit card. Select Alaska Roundtrip Seattle cruises and cruisetours booked October 14, 2022, through November 15, 2022, will receive an additional US$100 Onboard Credit per person (US$200 per stateroom). Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. For your convenience, foreign currency exchange services are available at Guest Services. With this in mind, the following emergency phone numbers are available for your use. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. He could still use it to get access, but he would not be able to charge anything. Started August 27, 2021, By Started June 21, 2021, By Holland American Onboard Credit? - Holland America Line We had over $1500 in OBC, PLUS free gratuities, PLUS a $100 Signature Beverage card. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. Visit hollandamerica.com for more information. Not everything you buy is going to be on board. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. We believe that safeguarding our guests, crew, ships, and theenvironment is the right thing to do and essential to the success of our business. For folks who can't cover this much hold, a cash deposit of less money can be used. Uh, I don't know if I'm supposed to disclose this, but a HAL rep told me today that if you book a ships tour in advance using a credit card that when you get on board, before the tour occurs, you can have the excursions desk reverse the credit card charge and put the charge on your onboard account. Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. Package excludes purchases made in The Shops, from the mini-bar, or through 24-hour room service and beverages on Half Moon Cay. Inmany ports taxi lines can be long and distances to private transportation can be lengthy. LauraS Travelers checks may be cashed at Guest Services. Other restrictions and exclusions may apply. Choose from a wedding on board one of our ships or at a land destination. Absolutely nothing is charged to your credit card until the final day or evening of your cruise. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. If you have enough credit to cover it, why get excited about it? I know because I checked. Offer and/or its terms may be modified or withdrawn without prior notice. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and Points can be applied towards statement credits, onboard amenities, gift Birth certificates can be an original or certified copy. Bidis essentially flavored cigarettes are not generally permitted entry. Your seating assignment will be noted on your guest card upon boarding. Please log in to purchase your shore excursions. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. Book your next Holland America cruise and get up to $150 onboard credit per stateroom. If you plan on bringing a scooter on the ship, please contact: Phone: 1-800-547-8493 (locally at 1-206-626-7044), Email:GuestAccessibility@HollandAmerica.com. Even through two hurricanes. HAL reserves the sole right to determine the method of compensation made to guests. Because our the kids just got their first creditcard with a $500 limit they will not be able to use their own card, the operator I talked to said they will needto get the card reapproved for at least $840. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. During our regular business hours, please call: 1-800-426-0327. Holland America Onboard Credit Dial 1-800-993-5483 (US). For these purposes, marijuana, even if prescribed for medicinal purposes, is considered an illegal drug as it is prohibited both under U.S. law as well as the laws of all or most of the countries that the ship visits. Both casual and dressy attire will be essential during your cruise. if i book a shore excursion prior to boarding can i use onboard credit? Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. Discover ancient cities, seaside towns and a rich culinary tradition. CC Help Jenn Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. When you board and look at your on board account you will see entries like these: The first is for any on board credits purchased for or by you and are fully refundable. Satisfy your every craving as you indulge in one of our onboard restaurants or enjoy snacks poolside. It's not a charge, it's just a hold. Powered by Invision Community. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. Guests must order one beverage at a time and be 21 years+ for alcoholic beverages. In many countries, you can also use your ATM card to obtain local currency. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. We have partnered with CIBTvisas as a service to assist with the collection of necessary documents. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Please remember that many other countries have a similar policy when going ashore and you willbe subject to their currency allowances at the current exchange rate. To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged. Cigarettes may also be subject to a tax imposed by state and local authorities. In fact I had like a $3.00 credit still on card from casino last evening of one cruise and they called me twice to come cash it out! Hours are from 6:00am until 9:00pm. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. Please fill out the form and return it to the Guest Services as soon as possible. You must be able to care for yourself. Together we can make a tremendous difference! many ports taxi lines can be long and distances to private transportation can be lengthy. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. Make the Most of Onboard Credit | Holland America Line It happened to us once and we were very glad we had enough until getting reimbursed back home. Not to get into speculating about other people's finances here, but if they could afford to charge and pay for the cruise they may have more than enough credit available on one or more cards. Please have the ships name, your partys name and stateroom number before you call. U.S. port and ending it in a different U.S. port. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. You are responsible for complying with the policies. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date.