Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Get to Know MARTA. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. breezecard.com. MARTA 404-848-5826. MARTA MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. MARTA Mobility. MARTA - Metropolitan Atlanta Rapid Transit Authority The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Customer Service. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Subscription service can be suspended for a maximum of thirty (30) days. To request an alternative format, please call MARTA during normal business hours at. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility. Additional companions will be allowed on a space available basis. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. view details. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. MARTA Mobility Guide - services.itsmarta.com MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. The assigned Mobility Bus is scheduled to arrive during this time. The application allows for the following online: MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: Accessible Services - MARTA Individuals who believe they are eligible must complete Part A of the eligibility application. MARTA Mobility. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. custserv@itsmarta.com, Write to: MARTA Customer Service Center A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. . MARTA Transit; MARTA Service . Appeals must be received within sixty days (60) of receipt of the denial letter. Call 404-848-5000 and start your Balance Protection. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. The fax number for Mobility Eligibility is 404-848-6900. The goal: make life simpler for all our employees. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Superintendent of Mobility Operations Visit our MARTA Mobility page to see the qualifications for this service. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Untapped Breeze cards will lose value if not activated within this time period. PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. When a return trip is needed, indicate the desired pick-up or drop-off time. Mobility Fares - MARTA Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. MARTA attained the Silver level of recognition for its sustainability efforts. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. MARTA Mobility Customer entering through Rail Station fare gate TDD or FIRS: 1-800-877-8339 MARTA Mobility service is curb-to-curb. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Customer Guides and other written materials are available in alternative formats. Travel Companions are subject to the regular MARTA Mobility fare. 30 Alabama Street, SW About MARTA. traveltraining@itsmarta.com. This service is designed for customers who can use the fixed route system if an accessible route is available to them. Metropolitan Atlanta Rapid Transit Authority | Complaints | Better The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. We apologize If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Operators cannot make change. card with a picture each time they board a Mobility Bus. Employee Portal - Metropolitan Atlanta Rapid Transit Authority MARTA MARTA Police (Emergency) 404-848-4911. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Requests to suspend subscription service must be made at least thirty (30) days in advance. Atlanta, Georgia 30324-3330. Scooters are often unstable on lift equipment. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. All fare types must be loaded on a MARTA Mobility Breeze Atlanta, GA 30303, MARTA Headquarters Building ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Simply tap your card on the Breeze target wherever your riding. The application has two (2) parts (A & B) and is the first phase of the process. A MARTA Mobility Service Agent will explain the service and/or mail an application. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . MARTA reserves the right to limit the number of replacements. Assistance for TDD Users: (202) 366-0153. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. 2. MARTA Mobility Operators are expected to obey the same rules as our customers. Customer zip code, which is the password to access the automated system. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Service cannot be provided earlier, later or on days when regular MARTA service is not available. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Cards MUST be turned in immediately for a re-placement at no cost. Riders' Advisory Council; . For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. (Forsyth Street side of the station) Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. Day and time of experience The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Same day cancellations are cancellations made on the date of travel. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. Customer Service. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Helpful Numbers - Metropolitan Atlanta Rapid Transit Authority Customer Name (first and last) or Customer Identification Number. Customers may also cancel via the MARTA website @ MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. A $5.00 replacement fee will be charged for all subsequent replacement cards. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Card or the customer must pay cash. It is your responsibility to maintain the Breeze Card in good, useable condition. MARTA An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. All future replacements are $5. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Alternative format requests may also be made during the application process. Five Points Lost and Found Office is temporarily closed. Customers are responsible for providing access to gated communities or secured complexes. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. https://pass.itsmarta.com/Account/Login. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Customers must have correct fare immediately upon boarding in order to ride. Learn more. Customer Service. Customers with schedules that require frequent changes are not eligible for subscription service. It is the operators responsibility to ensure that mobility aids are safely secured. MARTA is a stable in Atlanta and people stay with them till retirement. MARTA - Metropolitan Atlanta Rapid Transit Authority MARTA Mobility. Applicants should indicate whether they will travel with a PCA during the application process. Wheelchair brakes must always be locked while on the lift. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. MARTA has the right not to issue a replacement card. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. Conditional eligibility (some trips). NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. 3. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: A MARTA Mobility Service Agent will explain the service and/or mail an application. 404-848-5826. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. Yes, you can register your Reduced Fare Breeze Card and load it online at The goal: make life simpler for all our employees. MARTA Customer Experience. If the visitors disability is apparent, this documentation is not required. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. You willstill have the optionof goingintovoicemail. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. EXAMPLE: Customer prioritizes the Pick-Up Time. MARTA - Metropolitan Atlanta Rapid Transit Authority MARTA Police (Emergency) 404-848-4911. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Assault or threat of assault is prohibited. 4. It is strongly recommended that a customer using a manual wheelchair have attached footrests. MARTA Customer Experience. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. 2424 Piedmont Rd, NE 30 Alabama St., SW Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. . Disruptive, harassing, or threatening behavior is prohibited. MARTA Mobility | Atlanta, GA | GatherMS A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on.