I have made a few adjustments to Marks UI Script to achieve the underlined text. Why is it so? All About ServiceNow Service Catalog Variables? You should be able to change the table label of a form (the first form section label) with a script like this. Worked like a charm! It doesnt look like this script works anymore on Berlin. /* Join the variable values together into a string */ Using Static Choice Input Variables. https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. The post Certified Diversity Recruiters appeared first on Crossfuze. An incident has been opened for you. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Care to post your script here? The table structure and element IDs are different in the service catalog. More than one way to skin a cat . Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. Add to that the fact that you probably dont care about this for non-task tables and Ahmeds solution ends up being very simple to implement. ServiceNow - Record Producer Tips, Tricks and Scripts in Paris Please keep in mind that simple is generally best with ServiceNow. populated in a reference field on the target record named 'u_record_producer . Catalog Item and Record Producer Variable Values - WomenNow The only way you could get to it is if you used something like an onSubmit client script to put the label value in a field so that it would be available to the producer script. Therefore, an administrator or developers should be very much clear about to decide which is best suited according to business need. Time arrow with "current position" evolving with overlay number. This was just what I was looking for, thanks for sharing. Regarding the current.number value, it will not work if Assign a task number only upon insert (prevents unused numbers). property is enabled. While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. Hi, I appreciate this is an old script now but it does still seem to work. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. Variables have come a long way since the early days of ServiceNow. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. The answer is client scripting. What is your opinion? Note: To create a database view, you need to be very precise, otherwise it will not run. I've updated the article. Keep it up. Awesome! It appears that sc_item_option_mtom only works for sc_req_item. Is there a way to do the same thing with a catalog item record producer for a variable?! This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. They dont allow you to implement one single script to fix the issue. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. The object reference is cat_item. Ive modified this a bit to hide variables, labels, containers and UI pages that are not set to Global. By Crossfuze Admin|2018-07-09T14:59:52-05:00January 22nd, 2015|Categories: Reporting|Tags: Record producers, Reporting, Service catalog|, Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. I like this better than what I have, Ill update the article above. Unfortunately I dont know of a simple solution for that. This solution may still be preferable if youre looking to do something across the board in the instance. If you need this to work for non-task tables, you can simply create a duplicate business rule there. This was just what I was looking for, thanks for sharing. The API call you're using g_form.getValue (.) Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. That should be just what you need. If theres somebody that can write code that avoids the use of eval to solve this problem, Id love to post it. Its when I call something like: g_form.setDisplay(variables.description, false) the whole client script fails. Thanks Mark! You can do that by going to sys_choice.LIST in the application picker. Youll need to get ServiceNow support to help you with this. Has anyone managed to do this successfully, or do they know how to? The client script is pretty simple since the heavy lifting is being done in the business rule. Keep it up. Mark, Ive updated the code above. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. 2. Typically, record producers are used to allow users to create incident or change request records. Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. This allows the entire variable set to disappear on the form. Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. How to get the children of the $(this) selector? Love this functionality. by modifying the script field entry on the record producer. It is possible, and this post will show you how it can be done. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Lets create a new one. Its working fine in IE & Google Chrome,but not in Mozilla Firefox. It doesnt have any effect on the approval summarizer as far as I know because client scripts dont run there. You cant do this using this script. Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. I dont have a script to do that at the moment. Client-side gets them via g_form.getValue ("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables [fieldName]). Heres a script that allows you to do that. In Business rules can we do this? Get all unique values in a JavaScript array (remove duplicates). Seems to be something with the setDisplay function. Thanks for closing the loop on this. The difference between the phonemes /p/ and /b/ in Japanese. Great addition but a bit more info could be needed. The post Certified Diversity Recruiters appeared first on Crossfuze. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. In fact, its been asked here before! With a client script you can target any field on the form and modify its label. ERROR at line 3: Expected ) to match ( from line 3 and instead saw ;. I have tried the script. If you put this as a business rule, itll pick up what you submit using the sysparm_action parameter in the glideuri map. v = current.variables[i]; Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. Add Variables to Catalog Task From RITM Workflow Script; Generate sys_history_set records from sys_audit data, after a clone, rebuild, or audit mod. It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. Other times you'll need to do a GlideRecord query to get it. I dont have anything for service portal like this currently. Good question. Current Variables ServicenowNext, use the following Variable attribute I can log the value from the business rule so I know its being set correctly there. addInfoMessage( message); //Redirect the user to the homepage. Ive created a changeFieldLabel function for this purpose. This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. I am not able to fetch the values for these fields in the script. So the message that is added in Firefox is like this- It is not working for me.. Give it a try and let me know how it goes. access of field label? Creating a Record Producer | ServiceNow Developers Record producer - possible to write to another table using a reference For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. This was super helpful for a form Im building. I have a lengthy choice Label for one of my fields . Because they have a value, even unchecked check boxes will appear when using this solution. If youve got additional tables that dont extend task, just repeat the same step there as well.