The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. They offered me 125% of price paid in credit or refund to my CC. StubHub has my $253 for tickets I sold. Never again StubHub. Thanks ! Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. Our content is intended to be used for general information purposes only. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. StubHub Faces Class Action Lawsuit for Refusing to Issue Refunds StubHub claims it is postponed not cancelled and will not give me my money. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . For more information about reviews on ConsumerAffairs.com please visit our The company has yet to comment on the lawsuit. McMillan then asked StubHub to refund his money. The next day, I received a $500 charge. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. Things You Should Know. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. A $5M lawsuit was filed against StubHub over their updated refund policy What happens when an event is canceled? : StubHub Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. Either take their alternative or take a refund. Privacy Policy | The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. How to Get a Refund for All Your Tickets - Vulture StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. Many events this past month were canceled. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. Got my money back through my bank investigation. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. They never followed up. The first person I spoke with said that the tickets had been sent. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. 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Home | StubHub Settlement StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Please use any other ticket resale company this one doesn't care about their customers. It is important to note that the settlement is not final and the settlement process is ongoing. This is so ridiculous. Class Action Lawsuit Against StubHub - LAW LID I tried contacting support and I kept getting the same response. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. Required fields are marked *. Day of the event, I downloaded the tickets only to find they were for the wrong event. Can I file a lawsuit against Stubhub for not giving me a refund? - Avvo The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. StubHub Class Action Settlement to Provide Credits For Tickets NEVER USE STUBHUB. There is a chance that StubHub will settle the case in the future. All of these happen in 10 minutes. Ive been trying to get my money back for 2.5 years with no luck! I deleted my account. | I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Show was cancelled on 12/29/21 the day of the show. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. Unfortunately, the seller never came through with the e-mail transfer. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. Under normal circumstances, these processes are manageable. This is the only way to get a cash or credit award under the Settlement. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. ConsumerAffairs is not a government agency. In the . In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . Your email address will not be published. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. But, as an alternative, the 120% off coupons were also available. All eligible Settlement Class Members will receive an award upon submitting a valid claim. The complaint claims that the company did not offer refunds for tickets to canceled events. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. 12/29/2022. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. It also points to a recent spike in e-ticket sales, which increased ticket prices. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Read our Newswire Disclaimer. StubHub sued over refunds for canceled events during coronavirus StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Add me I had cancelled tickets in Arizona last year. I listed tickets and never heard back that they sold. I chose CC. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. I only hear that events will be cancelled if there are not enough performers. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. I bought 2 tickets to a concert in SC that was cancelled. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. StubHub To Refund Canceled Events After Pandemic Complaints StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Share this with everyone please!!!! There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. StubHub sues Golden State Warriors, alleging monopoly - ESPN.com I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). The Daily Journal named her a Top Woman Lawyer in California for 2021. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . The company blamed the difficulty of recouping from sellers during the pandemic. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. If you sell on Stubhub they will waive the sellers fee. A California class-action lawsuit has been filed against the ticketing site StubHub. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. Copyright 2022 Consumers Unified LLC. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans They too should be held accountable. I was a part of this fiascoplease add me. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. In March 2020, as the scope . Further, the voucher never came through! StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. StubHub Settles For More Than $9.5 Million With Customers Denied Cash I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. Some StubHub Customers Getting Cash Refunds | PYMNTS.com Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Want a refund for a canceled concert? Good luck - Local Business News Wisconsin residents could get ticket refunds after StubHub settlement StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Class Counsel is Named in COVID-19 MDL Against StubHub - Expert Institute McMillan challenges the policy change, saying StubHub did not act fiscally responsible. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. According to the complaint, such was the case until the coronavirus pandemic became the new reality. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Subscribe for full access to The Hollywood Reporter. I was offered alternative tickets. Furthermore, is there a class action suit against Ticketmaster? A California state court authorized the notice. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. All Rights Reserved. Please add me I lost roughly $600. The suit also calls for a return of customer trust. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Before commenting, please review our comment policy. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. What a scam. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. If the show ends up being cancelled you will receive a refund. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. The plaintiffs may also opt to file a lawsuit on their own. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. The company is accused of failing to resolve complaints from tens of thousands of customers. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. In April, when the suit was filed, MLB had . According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. StubHub to refund canceled events after pandemic complaints - USA TODAY The lawsuit cites several examples in which the site failed to make refunds. Sign up for ClassAction.orgs newsletter here. Two Women Appointed to Lead COVID-19 Refund Cases Against StubHub Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Call 1-866-788-2482 to speak to a customer service representative from StubHub. Top Class Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Did StubHub's changed ticket refund policy violate Mass. law? Top Class Actions is a legal news source StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. Get the latest news on COVID-19 delivered to you. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. The suit was filed in error, according to the plaintiff. Its now 3/3/22 so thats 64 days since I requested the refund. Yes I have two events canceled from Covid that I did not get a refund. We value your privacy. I purchased tickets via StubHub for a concert 3 months in advance. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. They said it would take up to 30 days. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". THEIR GUARANTEES ARE A LIE. AG Racine Announces Settlement With StubHub Over - Washington, D.C. Lorenzo Gordon, Adobe Images If I could give zero stars I would. Lied to me and stole from me. 2. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. In the meantime, they may continue to pursue the case individually. StubHub to refund canceled events after pandemic complaints Unsubscribe at any time. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. I no longer have that card either and was concerned about that as well. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Bought tickets 2 months in advance for basketball game, never received them. StubHub went a step further and simply halted cash refunds altogether. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Then he retracted, saying that there doesn't seem to be any tickets left for the game. I call Stubhub. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. StubHub facing class-action lawsuit after changing refund policy amid But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. StubHub is represented by McDermott Will & Emery LLP. The MDL transfer order can be found here. Should You Become a Constitutional Lawyer?