2. You can prepare for the interview by reviewing the capability requirements for the role and reflecting on how you've demonstrated these capabilities in the workplace, through your studies or in your personal life. When we invite you for an interview, we will also request contact details for your referees. Work on innovative and exciting digital projects that make interacting with government easier and create better outcomes for our customers. To become a teacher in NSW public schools, you should apply for the . I have completed a Recruitment Approval (RA) form including the funding check and submitted it to the People & Performance team at sinsw.peopleandperformance@det.nsw.edu.au I have explored available recruitment talent pools (optional) I have amended/developed the Role D escription (RD) (where applicable) and drafted the advertisement The recruitment and selection guide helps recruiters and hiring managers in the NSW Public Service to make informed hiring decisions. This builds confidence in understanding how personal information is handled within the workplace. Other agencies where you may be placed for a graduate rotation may also require proof of full vaccination. 1. Role:Process Improvement his is a Category B position. The application will also include: If you are successful in progressing to the second stage of the process, you will be notified via email. Fair Work Commision (FWC) held that those concerns were valid, but the dismissal was unfair as they failed to afford the employee procedural fairness. Effective Candidate Evaluations. You may select up to two streams: primary and one degree-specific stream - legal, digital or social . Give an example of a situation where you provided services that were customer-focused. Complete tasks efficiently and with the goal of attracting a suitable candidate who will be hired whilst meeting KPIs/ recruitment timeframes. dealing with a question or complaint for a customer service-focused job. We invite you to share examples of specific situations from your own experience including: We use more than one assessor in an interview to help us: We often use an extra 1-on-1 interview at the end of the process to help decide who is the right person for the job. for a dynamic Process Improvement Coordinator to join the team. present your findings, in writing or verbally. Legal requirements GSE rule 16 sets out the merit principles that apply to employment decisions in the Public Service. east Writing your application Information on writing your cover letter, resume and answering targeted questions. Our common interview format is the structured behavioural interview. Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. business strategic plans. This offer will be subject to satisfactory pre-employment checks (citizen, visa, qualification and criminal history). Before your interview you can prepare by practicing your interview skills with a friend, family member or colleague. Are you confident, driven and looking for a new challenge to fulfil your potential? Careers at Department of Customer Service. They may be written or presented through video or audio format. Our work is continually They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. Includes key resources on the Government Employee Number (GEN), position coding automated tool (PCAT), the workforce dashboard and research scientist classification. We embrace diversity, celebrate our differences and inspire each person to be their authentic self at work. You will be responsible for undertaking analysis on Check the advert and role description of the role to find out more. You usually have a limited time to do the task. All rights reserved. The job ad and information package will give you instructions on what to put in your application. These may include: We will tell you about the checks that apply to the job and we will ask you to consent to these checks before we do them. Information about adjustments throughout the recruitment process and how we can support you. Cognitive ability assessments measure your potential and ability to solve work-related problems and learn new job knowledge. Be specific dont tell us what you think you might do in the situation tell us what you did. Other assessments vary depending on the job and what is being assessed. Focus on how your knowledge, skills, and abilities match those needed for the job. listed in the role description. Do your research Jump online and read up on Transport for NSW. calibrated against core values of passion, teamwork, and accountability to optimise business outcomes For more information, please visit: http://bit.ly/HNEHealthSteppingUp. Are you a keen learner and thrive on always bettering your knowledge and skill set? We have extra information for Aboriginal candidates and candidates with disability to assist you in applying for the program. screening checks. On the day, you will receive a briefing and be given the opportunity to ask questions to ensure you understand the requirements for each activity. The Department of Customer Service (DCS) is a great place to work! Four weeks annual leave (pro-rata for part-time employees), Up to 13 allocated days off each year (for full-time employees), Employee Assistance Program (EAP) for staff and family members, Rewarding work that results in increased patient care, Unique exposure to recruitment within NSW Health, Opportunity to build relationships with colleagues at all levels of the organisation, Opportunity to learn from a highly skilled multi-disciplinary team, Sales experience in Healthcare or Recruitment (preferred but not necessary), Approachable and great communication skills (the sort of person who can talk with almost anyone). How to report serious wrongdoing in the sector. Work sample exercises ask you to complete a piece of work that is typical of the day to day work you would complete on the job. Role:Process Improvement assist with interview and other assessment techniques. Click here to see what we doTheRisk, If you do not have access to a home computer, please let the assessors know so alternative arrangements can be made. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to the Public Service Commission or its portfolio area, please go directly to the website of the relevant political party. More information about the NSW Public Service Commission. need you to develop and present your strategy (for example, for the design and implementation of the program). businessobjectives and The interview will generally involve a single interview panel consisting of two or more assessors. The majority of stages in the recruitment process are managed by FRNSW. customer experience to all citizens across NSW. This means your application is being considered for a role in the 2023graduate program and you may be contacted by one or more of the government agencies looking for graduates. How to request and access PSC information under the GIPA act. Led by our CEO, our executive team oversees service delivery, partnerships, security, digital services, small business, risk, strategy and performance. If you miss out on the job, we encourage you to keep looking and applying. Stepping Up Website: is a resource designed to help indigenous job applicants apply for positions in NSW Health. HNE Health employees may be eligible for a range of benefitssuch as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. This will help you understand your many employer obligations, including tax and superannuation. The rules and guidelines for work in the sector. make informed recruitment and selection decisions. We have a range of roles available from customer service through to client relationship management and information technology. This is your chance to show us who you are and put your best foot forward! create a profile to search or apply for jobs on the www.iworkfor.nsw.gov.au websites; and/or apply for a job advertised on the www.iworkfor.nsw.gov.au websites. Writing your application Writing your application When preparing your application, there are some key things we need to know about you. education qualification check (for nominated roles), credit check and / or bankruptcy check (for nominated roles). calibrated against core values of passion, teamwork, and accountability to A good place to start to guide you through the hiring process is business.gov.au - Hiring employees. The Public Service Commission's Employment Portal offers advice on recruitment and selection, including legal requirements of the Government Sector Employment Act 2013 and the Government Sector Employment (General) Rules 2014, and the NSW Office of Local Government oversees Guidelines for the Appointment and Oversight of General Managers (2011). We are looking for casual staff who are flexible with their working hours, able to work at any of our libraries and who can be called upon at short notice. Application The application is a chance for you to show how your skills, knowledge and abilities are suited to the job. Do you have a passion for anything and everything to do with technology? providing coaching to a team member for a manager role. Review the job advertisement and role description. Our vision is to be aconnected, trusted and caring part of NSW communities. We aim to have a health system that values its workforce as a vital resource and treats its staff fairly. Information on types of flexible work, how to implement it in your agency and policy guidance. a range of business processes identification, modelling, analysis, design and You need to reapply if you find another opportunity. Set aside time in your day to do the assessments so that: Find a quiet location away from distractions and disturbances. More than 100,000 people work in or directly with NSW - Health, across 15 Local icts, NSW Health DistrAmbulance, NSW Health Pathology, Sydney . The application will be auto-populated with relevant information from your profile, which you will be asked to review and update. Try to get a good nights sleep beforehand. I look forward to working with Pulse and the team in the new year when we start hiring again! For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2. It isn't done without proper strategic planning. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. The assessment will be conducted by the external provider Unified Healthcare Group (UHG). Grade: SNSW Grade 5/6 -The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. The following question is about the 'Commit to Customer Service' intermediate capability. We provide acute and sub-acute hospital care, mental health services, community health, Aboriginal health, public health, and research. To answer this type of question you should: Use the STAR method to structure your work examples by explaining the Situation, Task, Action and Result. skillsCustomer orientated and proudContinuous improvement mindsetStrong stakeholder engagement If this sounds appealing to you, we welcome your application!To Apply:Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. SI.Recruitment@tafensw.edu.au For technical questions or issues, please contact the I Work for NSW Support Desk on 1800 562 679 or . Implications. Candidates will not progress if they do not compare as well against other candidates. Steps of the recruitment process. Referees name, title and contact details. be ready to describe your interest in the role or in working for the agency or the NSW Public Service. Example: Responding to a targeted question about your capabilities. Information about the terms and conditions of your proposed employment will be included. The application process Read more about the application process for the 2023 NSW Government Graduate Program. All new employees must agree to comply with the requirements outlined in the policy. You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. Biographies and information on our current board members. and co-ordination to:1.Risk and compliance management2.Organisational strategy and business performance3.Grants administration and fraud control4.Audits and resulting actions5.Privacy, procurement and information governance6.Middle office transactional processing. Give yourself the best opportunity to show how you suit the job. Includes the Aboriginal Employment Strategy, Aboriginal Employment and Development program, Aboriginal employee networks and cultural protocol guidance. Each test measures something different according to the scenarios they contain. listed by Please note that if your application has progressed for the social work stream, as well as another stream, you will be required to complete two different assessment centres. Your browsing experience may be affected by not having the most up to date version. . The following are especially helpful: Use the behavioural indicators to help you think of a relevant example of what you did in other jobs or contexts. Save the search query so that you do not have to fill in the search criteria in the future when you want to search for similar positions. Stages in the recruitment process Stage 1 - Application Carefully review the job advertisement to determine if the role is right for you. Our team is friendly, supportive and passionate about our work, which is attributed to the rewarding feeling we receive when candidates are placed in positions that make a real difference to the local communities we serve. Candidates involved in a NSW government recruitment process have an interest in information which informed the decision making and candidate selection processes in relation to that recruitment. optimise business outcomes Capability Application Toolto prepare for the recruitment process by accessing Line manager: sub managers within the same department. Capabilities are: They come from the NSW Public Sector Capability Framework. Support business to develop process models, relevant documentation and training Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). A guide to support senior leaders with organisational strategy. You must be an Australian Citizen, Permanent Resident or hold a visa that allows you work in Australia in an ongoing role. confirming your right to work in Australia. be ready to describe your interest in the role or in working for the agency or the NSW Public Service. You may be trying to access this site from a secured browser on the server. State of the NSW Public Sector Report 2021, Senior executive remuneration management framework 2022-2023, the legal requirements for recruitment in the NSW Public Service, Planning a recruitment and selection approach, enable candidates to perform at their best. Copyright 2015 NSW Public Service Commission. Search for a job at I Work for NSW. for a dynamic Process Improvement Coordinator to join the team. 1. processes to meet the business objectives Assessment centres will be held in September and early October. Other assessments vary depending on the job and what is being assessed. Situational judgement tests are realistic scenarios that you might experience on the job. Explore the Navigating Recruitment e-learning program so you can confidently make ethical, merit-based recruitment and selection decisions. 5.0 | 1 review. Our digital services team employs over 500 designers, engineers and product managers. We support innovative programs in areas as broad as digital government, consumer protection and major public works. use a real business situation such as the start-up of a new program. We will ask your permission to contact your referees before we do the checks. NSW Fire Recruitment Interview Process Format: Candidates will face questions from four different two-person panels to ensure divergent opinions determine the best candidates for the role.