AP mode is preferred if you have a ISP modem/router that can't be bridged. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. To change anything you need to click one of the settings. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. What? So some transparency is needed so customers like myself know that this is a commonissue. 01-10-2020 Does anyone know if a Sonos Boost would resolve the issue? Accessing the Hub Manager using a Hub 3 or Hub 5. I'll try and check later this week against a spare BT Business Hub 5 model. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. 03-10-2020 Smart hub 2 Hidden SSID I have a new hub. Bafang M510 Framebafang torque sensor integrated 3. the step-through Ive got a man from BT ringing me during the week so I will report back what happens. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Users . Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. BT Home Hub Help - Wireless Wi-fi Help - FileSaveAs Enter http://192.168.1.254 into the address bar to go to the management page. Check that you're connected to your Hub's network. Using Smart Hub 2 as a modem only | BT Business To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. Guide to the BT Business Smart Hub 2 | BT Business Download the My BT app to check your bill, test your speeds and activate your internet security products. 01-10-2020 As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. This will open the Wireless Settings page. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. This will open the Hub manager. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . BT smart hub - hidden bridge mode menu - Plusnet Community all fixed. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. It only fires up when you open a browser. Solved! So first step is to go to a PC or a mobile device that has a web browser that's usable. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! BT Smart Hub 2 review (Includes Comparison) | Reviews League For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. What is Smart Setup on the BT Hub? How can I turn it on and off? The router is now displaying hidden ssid. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . Smart Setup is BT's online set-up wizard. Go to My Network. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. - edited Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. Bridge mode does appear to exist on the Smart Hub. 01-10-2020 Learn about the BT Hub Manager | BT Help https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. Fix problems or report a fault with our troubleshooter. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. Ask questions and share tips with other people 24 hours a day. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. This isnt a viable long term solution though for me. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. How are people to fault trace if they dont know all of the possible scenarios? What is the difference between WiFi 6E and WiFi 6? Do I need a WiFi 6E router to use WiFi 6E products? After raising a complaint with BT I had yet to hear anything from BT. Go to IPv4 Configuration. I connected a laptop via ethernet into it. Check out our other help articles. I just tried it with an old, Not sure if it was still broadcasting the SSID. If you turn it off, we might think there is something wrong with the line. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. 11-05-2020 Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. Enter your username or e-mail address. BT hubs: what are smart hubs and which one do you have? I shouldnt have to have 5Ghz permanently switched off. BT is offering firmware updates to those affected. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. This complaint isnt resolved for me. We hope you'll join the conversation by posting to an open topic or starting a new one. Copyright Expert Reviews Holdings Ltd 2023. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. If previous posts are correct it probably works on the Business version and not on the Residenial ones. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. 7h47. BT added that an update for all users would be available by the end of May. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. 1 user liked/thanked this post: In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. 10:38 AM Bt smart hub as modem to connect to mesh system Thats great to here. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Guide to 4G Assure. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. A spokesman for BT told the BBC only a "very small" number of users have been affected. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. 01-10-2020 Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. Ill ask my man at BT. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. However, some older devices are incapable of operating on both. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. Its only when you connect direct to the Hub. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Find your model. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. This will take to a status screen. 8:32 AM BT's done a great job on this router. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. 30-09-2020 Connect the cable to the hubs power port, plug it into the wall and switch it on. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. I would still prefer to just hook my superior router . You can turn Smart Setup on or off in the Hub Manager. The company did not reveal why the problem was occurring. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. The BT Home Hub 2.0 was a combined wireless router and phone. Please try again in a few minutes. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Smart Setup is BT's online set-up wizard. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. Understand rental and other basic charges, Enter the admin password. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. Using BT Business Hub or router. Look for the tab on the back of your hub. 9:40 PM Click OK. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. - edited I too have just discovered this thread, having tried to sort things out for the last week. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Baldrick1. Changing Wireless Modeto 2 didn't fix the problem. It can also be used as a VOIP phone through BT Broadband Talk. Configure the modem for transparent bridge or modem only mode. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. It works on my Business Hub 6, in fact it's not even hidden. Make sure it is fully pushed in - you'll hear a click. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Enter the admin password. If you want to connect to SAGEMCOM - gspinnert.de Click a dropdown for your model of hub. Slide the two parts of the hubs plug together until they click into place. So I decided to direct message them on Twitter. To turn the lights off go to Home, Hub light control. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. Solved: Switch to Router Mode - NETGEAR Communities 9:48 PM. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. You can't exit the first few steps. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. BT Smart Hub 2 - Connection Issues (April 2021) - Sonos Find out which main phone socket you have Find out about your Openreach modem It should appear as soon as you connect to the Hub and open a browser. BT Smart Hub 2 Routers | All You Need to Know - Cable.co.uk Save the file. I viewed pages 9100 through to 9150. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. 01-10-2020 This topic has been marked solved and closed to new posts due to inactivity. ie. How do I change the IP address on my BT Smart Hub? I did this on a Deco mesh. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. I have now switched the 5GHz option off,which immediately sorted the problem. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. I also want to be able to repair and modify the frame. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. - edited 4) Enter the Admin password. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. Click a dropdown for your model of hub. It also has 4 Gigabit LAN ports. Everything now works, so again it confirm the issue is with BT. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. You'll find all your features and services in the "My Extras" section. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Do I need a WiFi 6E router to use WiFi 6E products. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. How can I turn it on and off? Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. How to fix Strict or Moderate NAT type on BT Home Hub 5 BT will be rolling out an update to all devices later this month. User guides and manuals for BT Hubs | BT Help "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. It can. 6:38 AM Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. Can anyone shed any light on this? BT Business Hub or router | Using | Broadband & internet | BT Business So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. Then use the Orbi router in router mode. 2020. 11. 24. During the 5th week of gestation a small yolk sac is 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. Combine R7000 Nighthawk with BT Smarthub 2 - Netgear Vodafone Broadband: Great prices but at what cost? The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? It means I have a redundantSonos Move which is incredibly frustrating. Insert the other end of the broadband cable into the Broadband socket on your hub. Check which BT Hub you've got >, It only fires up when you open a browser. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. BT Smart Hub 2 router 'disrupting' home networks - BBC News This is found on the back of the router and on the removable card. It looks like the 'Bridging' button simply does not work. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems).