We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. Royal Caribbean pushes back final payment for April and May 2022 cruises Please note that we are not always able to offer a direct flight to our guests as this is subject to the airlines schedules and availability. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard Expand. All airlines operate a non-smoking policy. . About a week and a half later we received an email saying if our balance was not cleared our cruise could be cancelled. Beginning 4/1/2022 it reverts back to the 90 day window. You should receive a confirmation invoice and an ATOL Certificate if your holiday includes flights issued by the travel organiser showing that they are responsible for providing all elements of your holiday. Please advise us at the time of making a booking of any relevant information we should be aware of and in any event we request that, if you will need special assistance, you complete the Guest Special Needs Form that will be sent to you with your Confirmation Invoice and return this to us without delay so we can assess your requirements. Bookings made within 75 days to the departure date: Full and final payment is due to confirm the booking before the option expiry date. We use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests. 4.6 SHORE EXCURSIONS AND RELATED ACTIVITIES. 5.1 What If I am travelling with a group? You must therefore ensure that you check all details of your chosen holiday with your travel agent, or with us direct, at the time of booking. Celebrity Cruises will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. Until that point, your monies are not protected by our ABTA membership or any other arrangement. Celebrity Cruises | Future Cruise Credit - Cruises.com and will dispose of containers holding alcohol. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies. The current Celebrity Cruises brochure contains all available standard cruise only and fly cruise packages as of this date and replaces all previous editions whilst the website https://www.celebritycruises.com/gb always contains the most up to date cruise only and fly cruise products available. ** FOR TRAVEL AGENTS ONLY **Celebrity Central www.celebritycentral.co.uk is our easy to use travel agent website. Boarding times can vary by itinerary and by stateroom number, please check your e-docs. Your local booking office is RCL Cruises Ltd with address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). By providing us with the details requested under these Booking Conditions, you consent to the sharing of your personal data with third parties including where necessary the transfer of your personal data outside the European Economic Area for the purpose of fulfilling this holiday contract with you. Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. Please check with your airline for details. We will only accept complaints from the lead name of a booking. Call us at 800-288-6006 if you need help finding the perfect cruise. )Guest Drone Policy: 1. Activity. In this event, the airline concerned may provide you with refreshments, and if necessary, may provide overnight accommodation depending on the expected length of the delay, the time of day and the airport in question. Booking Terms + Conditions | Celebrity Cruises This will mean you paying more if it is more expensive or receiving a refund if it is cheaper. Yes. Deadlines for cruise deposits, payments & refunds (cheat sheet) . We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing. Passengers should note that suppliers may not allow name changes and that the booking may need to be cancelled and rebooked. If 3 or more consecutive sailings are booked, then we will collect a deposit for each of the cruise segments. For all Celebrity sailings departing between December 1, 2021 and March 31, 2022, final payment will now not be due until 60 days prior to cruise departure (excluding contracted groups). Please consult your travel agent or us directly for deposit, payment, cancellation and other information. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. Please note Carriers COVID-19 Policies and Procedures may impose certain restrictions on shore excursions relating to participation, location, time, eligible venues and persons with whom a guest may come into contact, as well as restrictions on the number of guests going ashore. UK-issued EHIC cards are still valid at the time of publication and offer the same cover as GHICs in the EU. payment issue regarding gratuities - Celebrity Cruises - Cruise Critic Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . Guests are allowed to bring aboard, on embarkation day only, 2 bottles (75cl) of wine or champagne for consumption within their stateroom. This information includes certain data set out in your passport, emergency contact information and insurance including the medical cover provided by the insurance provider. Please ask for this document and keep this document safe with your travel documents when you travel. Drones used on the ship will be confiscated till the end of the cruise. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Canceled Sailings, Cruise With Confidence & More - Celebrity Cruises All standard fly/cruise package and standard cruise only prices quoted in this brochure are per person in UK Sterling and are based on two people sharing the specified stateroom. Just be certain to have the rep email an updated booking confirmation showing the payment and $0 balance due. final payment date? - Celebrity Cruises - Cruise Critic Community If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in section 5.7 above) as a result of circumstances which are outside our control (force majeure). The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. Not meeting any special request for any reason will not be a breach of contract. Please ask your travel agent for further information. Note: Kosher meals are pre-packed and are only available for dinner in the Main Dining Room. We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. For the safety of our guests and crew, there are certain items that are not allowed on board. Such bookings will be treated as normal bookings subject to the above comments on special requests. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to the published sailing time. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). All participants who engage in such recreational activities do so at their own risk. A contract between us will come into existence when we send out the Confirmation Invoice, even when we are unable to provide flight timings. Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. Where possible, you will be advised of any significant changes to your confirmed itinerary before departure from the UK see section 5.5 below. If you cancel because your preferred seating is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). If you book an Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book and not provided by us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. This means you are not entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. 5.8 What is your limit of liability towards guests? (IGTV), an Ecuador company, and that company will also be a party to your contract along with Celebrity Cruises Inc. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares.