Customer is required to enter into a payment plan. Winter Protection Plan for elderly 65 years or older, recipients of Medicaid, Food Stamps or Department of Human Services cash assistance, full time active military personnel or persons needing critical care or having a certified medical emergency. Requires PUC approval. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. During the delay the customer is expected to agree to a payment plan. The medical certification may be renewed by the proper medical person every 30 days if illness persists. Butte, MT 59701. Limit the use of My Sensitive Info | An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. TTY: 907-276-4533. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Utility companies are advised not to disconnect residential electric or gas service during the day preceding and the day of a forecast of extreme temperature or, if the forecast precedes a holiday or a weekend day, on any day during the holiday or weekend. Report a Problem. You may also contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here. 30 day disconnect delay if detrimental to health, must have physician certification. The utility company shall report the customer's need for assistance to the human services department and the department shall take immediate action to mitigate the problem. Our simple transfer service makes it easier. An automated message, claiming to be from AEP, told him his service would be disconnected and he would lose power in the next 30 minutes, unless he acted immediately, by pressing 1. 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. Liberty No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Welcome to a new day at American Electric Power. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Allows customers to extend payment of pre-existing arrears beyond 12 months. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. No termination if National Weather Service issues a heat advisory or excessive heat warning. Is Appalachian Power the same as American Electric Power? We know our customers are concerned about their families and. Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. There are also rules prohibiting disconnection of service for certain medical reasons. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. Consumer line: 785-271-3140 (Topeka) or 800-662-0027. No disconnect if customer is on a payment plan. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Can Bge Cut Off Service In Winter - WHYIENJOY Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. Consumer line: 404-656-4501or 800-282-5813. Customer must enter into a deferred payment plan if termination is postponed. If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. No disconnect if customer agrees and adheres to payment plan. If you have forgotten your security code, please call 888. . Due date for utility bills extended to 22 days. Where is the AEP corporate headquarters located? Request a letter AEP Economic Development. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Crisis Assistance component helps households in heating emergency situations with primary heat security deposits, utility heating bills, repair/replacement of heating equipment, primary heating fuel or emergency shelter. To report an outage, call AEP directly at 1-800-277-2177 or visit the American Electric Power Outages and Problems webpage. 1996-2023 American Electric Power. During the heating season, a utility may not ask for a security deposit. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. Consumer line: 404-656-4501or 800-282-5813. Consumer line: 602-542-4251or 800-222-7000 (Phoenix area), November 1 - March 31 (temperature-based). Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. A customer who agrees to a levelized billing plan will not be disconnected after April 1st. (1) If the utility company is denied access to disconnect service, the utility company may subsequently disconnect the utility service in accordance with the provisions of paragraph (I) of rule 4901:1-18-03 of the Administrative Code. Electric | Worthington, OH - Official Website Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Use of this site constitutes acceptance of the AEP Terms and Conditions. Do not Sell or Share My Info. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Utilities are required to offer a deferred payment plan. AEP Central: Service Area, Energy Rates & Providers in Texas Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. Removing Equipment You can remove an AEP Ohio outdoor light, remove a meter, or stop temporary service by using our modify service forms. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Several of Arizona's energy vendors enforce moratoriums with varying criteria. 32 F or below or during heat advisory for all residential customers. Shale Oil and Gas Location. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. is aep disconnecting service - Charleston.globodyinc.biz No disconnect for 15 days for illness certified by a physician, certification can be renewed. Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. is aep disconnecting servicejackie milburn family treejackie milburn family tree 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. No disconnect if customer agrees and adheres to a payment plan. American Electric Power or AEP is an electric utility that serves power customers in 11 states. Need to pay your bill, report an outage or get service for your account? Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. A utility may require a minimum cash deposit or other guarantee from an applicant or customer to secure payment of bills for new accounts. 30 day delay and 30 day extension possible in case of life threatening condition. The utility must attempt to make a payment plan with the customer before termination. Disconnection is prohibited if customers agrees and adheres to payment plan. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32 F or below for winter and above 95 F for summer) as determined by the Commission. Residential winter disconnection, www.tn.gov/tra/topic/csd-utility-complaint-resources, www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, www.puc.texas.gov/consumer/complaint/Rights.aspx, Utah Department of Housing & Community Development, puc.vermont.gov/public-participation/frequently-asked-questions, http://puc.vermont.gov/public-participation/complaints/consumer-utility-service, sccinfo@scc.virginia.gov?subject=WebInquiry, https://scc.virginia.gov/pages/Electricity-FAQs, https://scc.virginia.gov/pages/Natural-Gas-FAQs, www.utc.wa.gov/consumers/Pages/consumerRights.aspx, www.psc.state.wv.us/complaints/default.htm, http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm, https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx, https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx, National Center for Appropriate Technology (NCAT). Renewals not needed if physician certifies that condition is permanent. Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. Consumer line: 800-992-0900 Ext. To avoid unauthorized access, youll still have to enter your password. Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. Cookie Settings| Before you start, make sure you're not a current customer. PUC/PSC Contacts. Must allow customers to pay balance over next 6 months after winter moratorium. No disconnect if customer agrees to payment plan. https://www.energyandpolicy.org/utilities-disconnect-coronavirus/, table of state seasonal termination protections only, https://psc.alabama.gov/file-a-complaint/, Alabama Public Service Commission General Rules, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, Alaska Administrative Code - Disconnection of Services, https://efiling.azcc.gov/online-services/utilities-complaint-external, Arizona Residential Utility Consumer Office, www.cpuc.ca.gov/about-cpuc/divisions/news-and-public-information-office/consumer-affairs-branch/frequently-asked-questions, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, 3002 Regulations Governing Termination of Residential Electric or Natural Gas Service by Public Utilities for Non-Payment During Extreme Seasonal Temperatures Conditions, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, District of Columbia Municipal Regulations Grounds for Disconnection, www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, State of Georgia Public Service Commission, State of Hawaii Public Service Commission, https://puc.idaho.gov/Form/ConsumerAssistance, History of Restrictions on Winter Disconnection, Idaho Residential Utility Disconnection Factsheet, Illinois Public Utility Act (220 ILCS 5 / 8-206), ity Consumer Counselor - Winter Disconnection Moratorium: Frequently Asked Questions, https://iub.iowa.gov/sites/default/files/documents/2018/09/2018.09.18_r_r_gas.pdf, https://iub.iowa.gov/sites/default/files/documents/2021/10/customer-rights-and-responsibilities-electric-9.29.21.pdf, owa Utilities Board - Utility Service Questions Brochure (2018), www.kcc.ks.gov/file-a-complaint/file-a-utility-complaint, Kansas Corporation Commission - Electric, Natural Gas and Water Billing Standards, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.maine.gov/mpuc/consumer-assistance/faq, www.maine.gov/mpuc/consumer-assistance/file-complaint, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, Maryland Office of People's Counsel Fact Sheet: Consumer Information About Gas and Electric Utility Service, www.michigan.gov/mpsc/consumer/natural-gas, www.michigan.gov/mpsc/consumer/electricity, www.michigan.gov/mpsc/consumer/complaints, Michigan Public Service Commission Fact Sheet, https://mn.gov/puc/consumers/shut-off-protection/, https://mn.gov/puc-stat/documents//pdf_files/011566.pdf, Rules and Regulations Governing Public Utility Service, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, https://psc.mt.gov/Consumers/Request-Assistance, Administrative Rules of Montana (ARM) 38.5.2505, https://psc.nebraska.gov/natural-gas/natural-gas-complaint-form, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, State of Nevada Public Utilities Commission, New Hamphire Public Utilities Commission - Winter Disconnection Rules for Electric and Gas Customers, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, New Jersey Administrative Code 14:3-3A.5, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, Protection from Electric and Natural Gas Connections, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, According to the Responsible Utility Customer Protection Act, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, Responsible Utility Customer Protection Act, https://ripuc.ri.gov/consumer-information, https://ripuc.ri.gov/consumer-information/how-file-complaint, www.psc.sc.gov/consumer-info/file-complaint, 20:10:20:10. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customers service until all bills are paid in full. Certification forms must be completed for each case of disconnection or reconnection. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Unpaid Utility Bills Turn off electricity at your address and close your account. Service Requests - Indiana Michigan Power Ban for special circumstances such as extreme weather or life-threatening situation. (As of 09/2008 no utility has an approved winter disconnection plan on file.) Consumer line: 800-392-8050 (toll free) or 334-242-5211. All residential customers can have power restored with a down payment. Consumer line: 800-225-7729, 608-266-2001 (Madison). No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). - Heat Protection PUC approval is needed to shut-off elderly 65 or older. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. During the heating season, a utility may not ask for a security deposit. Customer must negotiate a payment plan to maintain service after delay. Customers may utilize the winter reconnect order one time from mid October through mid April. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. Utilities must offer payment plan suited to customer's financial situation. 1996-2023 American Electric Power. November 1-March 31 - Cold Weather Rule (CWR). Consumer line: 317-232-2712 or 800-851-4268. Each state has its own regulations on whether electric companies can disconnect your power in the winter, and some electric companies have their own policies. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. No disconnect if customer agrees and adheres to payment plan. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). Households that do not honor the payment arrangements will be subject to disconnect once the temperature is above 32 degrees or beginning in April, whichever comes first. No disconnect if customers enters into a deferred payment plan. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. During the delay the customer is expected to agree to a payment plan. AEP Ohio disconnects questioned-Lima News. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. No utility shall terminate or refuse to restore service if health of household member would be adversely affected, need medical certificate. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. Gas and utilities cannot be shut off if the lack of the utility creates a life-threatening situation. Business customers, please contact us. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Removing Equipment You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. Winter termination procedures: The previous day's highest temperature did not exceed 32 F, and the temperature is predicted to remain at or below that level for the next 24 hours Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). This online function is currently only available to residential customers. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Limit the use of My Sensitive Info | It has been in business for over a century, starting operations way back in 1906. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. Consumer line: 701-328-4082, 877-245-6685. Customer is expected to enter into a payment plan. Regulated utilities must get PSC approval for disconnect. AEP Southwestern Electric Power Co. has started shutting off service for business customers in Texas and Louisiana for nonpayment and plans to do so for residential customers in Texas. Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. Temporarily suspending service disconnections to lessen any hardship the COVID-19 pandemic may have on customers. The amendment is effective December 1 through March 31. Thanks for your interest in American Electric Power. The amendment is effective December 1 through March 31. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. Disconnection is prohibited if customer agrees and adheres to a monthly payment during the winter period. Sitemap The phone number of your REP is located on your electric bill. At the top right of the AEP Energy homepage, click "My Account" and enter your username and password to login to your online account. Required Internet Posting | Need Help On Your Electric Bill? - AEP Ohio Wire Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. PDF Electricity Facts Label (EFL) U.S. Retailers LLC dba Cirro Energy Smart To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan. We use cookies to ensure that we give you the best experience on our website. Let us know how we can help. No disconnect during protection dates if customer agrees and adheres to payment plan. Most Virginia utilities can resume service shut offs soon; New debt This applies to both regulated and non-regulated energy vendors. AEP has been known to disconnect customers for non-payment, but they have also disconnected customers for other reasons such as not meeting their service commitments.AEP typically disconnects customers after a certain amount of time has passed without payment. Is AEP disconnecting service in VA? Were helping our communities recognize diversity, equity, inclusion, fairness and justice. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. Consumer line: 303-894-2070 (Denver) or 800-456-0858. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32 F or below for winter and triple digits for summer) as determined by the Commission. Requires PUC approval. The 30-calendar day delays may be consecutive. two-week period encompassing Christmas and New Year's. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you.