", "When I started in Interventional Radiology, I was not trained in IR procedures. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. Second, I want to be the best at what I do. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. What questions did they ask during your interview at Kaiser Permanente? We also met the needs of our team by protecting the positive culture we had worked so hard to create. I'd be curious to hear if your department had any needs in this area. I also help the pharmacist with anything they needed from translating to ringing up customers. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. Kaiser Hiring Process: Job Application, Interviews, and Employment Does it help you build trusting relationships with community members? When have you had to adapt to change in the workplace? Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. Kaiser has over 300,000 employees with a large diverse workforce. Dates shown above are approximate. I was tasked with spearheading a task force. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. The staff wanted to start double-booking patient time slots. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. Are there specific Kaiser volunteer opportunities you'd be interested in? Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. Perhaps you have a keen eye for detail. Do you consider yourself a compassionate person? Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) We do not have advertisements on our pages but we do try to make money through paid-memberships. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. Your answer shows the interviewer that you can work well with almost anyone. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. "I am usually the 'ideas person' in team projects. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. I understand that it's part of the job. ", "I have three philosophies when it comes to my work. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. I am looking forward to getting into the routine of a career again. Behavioral 2. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. This accuracy ensures that patient care transitions from one caregiver to the next. At Kaiser Permanente, integrity is held in the highest regard. Most Asked Kaiser Permanente Interview Questions and Answers Application Timeline | Kaiser Permanente Bernard J. Tyson School of As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. "I have often been complimented on my relationship-building skills. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. Also, for every month with zero sick days, a bonus was added. Ultimately the patient understood and the procedure was finally completed.". You've chosen a powerful example that can help make you a more memorable candidate. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. She's fortunate to work from home, and makes about $32/hr w/ no degree. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. I grew up in a fairly homogeneous town in Montana. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Finally, end your response by talking about the positive outcome. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. My documentation is strong, as well. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. I like to manage my time to finish my projects on time. I think the right answer is, 'of course, but not for long!' I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. First, I work in a system, and I respect that. Contact us here. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. The program was a success, and upper management chose to keep it implemented for another six months. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. ", "I was working in a clinic where the primary population was low income. I have enrolled myself in an evening/weekend workshop for the next six weeks. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. Click the card to flip . Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? When have you had to adapt to change in the workplace? Text Message Reminder Program When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. Did you consider that the patient's physical pain or feeling ill would make his temper short? ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. Kaiser Permanente Customer Service Specialist Interview Questions Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. This is a great start! Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Early in my career, I probably worried too much about the fear of failure with my patients. List several ways that you receive your industry knowledge and stay on top of trends. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? Have a question or concern? ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. "In my current role there is a lot of staff turnover when it comes to our management team. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. The status says no longer consider for the position. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. Perhaps you use a particular app or software. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. How to Answer: Why Do You Want to Work Here? Wonderful! That way, it's easier to transition care, and the patient has all their info in the same place. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. This organization includes my scheduling, paperwork, and more. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. Submit as soon as possible so that you will have more time to gather the required supplemental documents. Some patients need a lot of attention; some want less, and some need boundaries. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. As well, I am an active participant in my local rotary club. Truth is always key, so I will be honest and clear when communicating the news. While there was no injury, I was required to report the fall to our safety team and I did so immediately. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. ", "I'm a bit of a nerd. Also, I am organized, bilingual, and I have pharmaceutical knowledge. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. Balancing empathy with honesty is key when communicating bad news. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Your problem-solving approach is fantastic! Strong communication skills are required to be an active leader. Search Jobs - Kaiser Permanente Careers - Oracle Your version of customer service sounds warm, welcoming, and caring. But I don't want you to be surprised by the information. I indulge in the things that make me happy on my time off. This question is a little tricky because it's unclear. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. Just like when I fill, I make sure the bottles are organized and in their place.". I also learn a different kind of articles and submit my test to renew my certificate. By seeing and understanding the history, I can help guide a plan moving forward for the team. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Deadline: October 5, 2022. Top 25 Kaiser Permanente Interview Questions and Answers in 2023 I have been responsible for maintaining supplies on the general surgery ward for five years. I consider myself to be a strong relationship builder and take pride in my people skills. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. Ben Richardson, a principal in McKinsey's London office, conducted the . You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. Every person I care for has a story. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. If you want to ace your upcoming interview, practice with our topical-based interview question sets. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. For 180 days, my employees were rewarded for coming to work 10 minutes early. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. Good answer! The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. The patient, staying because of back surgery, was unable to hit the call button. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. It has kaiser questions . I've had a lot of success by focusing on building a reputation for consistency and follow-up. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. They want to know that your passions align well with what Kaiser Permanente is offering. Is this something junior staff can be involved in? I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. I cope with these emotions by telling myself that it's not my story, it's the patient's story. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. Excellent! Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. Consumer Sign On| Kaiser Permanente I manage this by focusing my energy on productive activities that are good for my work. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. ", "I'm a very detailed and organized person. Every day I learn something, and that's because I choose to get better. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). 91% said yes. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. Borja estimates that. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. I also dislike when the morale of the lab is low. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. ", "My position at Kaiser is a Radiology Physician Assistant. ", "I would describe myself as a hard worker. We do this by creating interview questions that we think you might be asked. If you have a criminal record, you must disclose this. Attire. Discuss the reasons why will you be great at this job. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. It's professional to take a few minutes after an encounter like that and let those emotions come and go. My youngest daughter is involved in volunteering. I took these methods and incorporated them into our setting. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. I also receive emails from different pharmacy pages with interesting articles.". Explore. The patient was angry and threatened to leave AMA. 1 / 41. That question can start up a great conversation, and you may learn a thing or two as well. Our interview questions and answers do not represent any organization, school, or company on our site. I also check what's low and order specialty if it's a fast mover. Read our Terms of Use for more information. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". I even talk about what they are going through. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. It's best that the person knows the reasons why so that they can learn from the experience. . Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. 57 questions about Interviews at Kaiser Permanente. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. "Whether I am doing an independent project or working in a team environment, I always give my best. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. How to nail an interview with a chatbot - Fast Company Discuss with the interviewer what you would expect for compensation if offered this position. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Questions and Answers about Kaiser Permanente Interviews There was not a formal method of teaching IR PAs. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. We've all had those tough cases. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. What questions did they ask during your interview at Kaiser Permanente "I believe I could improve on some technical skills including Excel and Word. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field.